Terms and Conditions (Public Offer)GLOBAL TAX ASSISTANT - FZCOEffective Date: October 22, 20261. General Provisions1.1. These Terms and Conditions (hereinafter referred to as the "Agreement") govern the use of the website
https://globaltaxassistant.com/ (hereinafter referred to as the "Website"), as well as the terms and conditions for ordering and receiving services provided by GLOBAL TAX ASSISTANT - FZCO (hereinafter referred to as the "Company" or the "Service Provider").
1.2. The Company is registered in the United Arab Emirates and provides independent commercial consulting and related services in the areas of business incorporation and support, taxation, accounting, and corporate administration.
1.3. A "User" is any individual who visits the Website. A "Client" is any individual or legal entity that places an order for the Company's services and agrees to the applicable terms and conditions.
1.4. This Agreement establishes the general terms and conditions for the provision of services. The specific scope of services, fees, timelines, and other individual terms are agreed upon separately with each Client.
1.5. By using the Website, the User agrees to comply with its terms of use. An agreement for paid services is concluded in accordance with Section 3 of this Agreement.
2. Scope of Services2.1. The Company provides consulting, administrative, and related services, including:
- Assistance with business incorporation and operations in the UAE and other jurisdictions;
- Tax consulting and preparation of tax returns;
- Accounting and financial reporting services;
- Legal and corporate support;
- Assistance with preparing documentation for opening corporate bank accounts;
- Assistance with obtaining business licenses, visas, and permits;
- Auditing, market research, and other consulting services within the Company's areas of expertise.
2.2. Up-to-date information about the Company's services is available on the Website. Service descriptions are provided for informational purposes only. The final scope and terms of services are determined individually.
2.3. The Company is an independent private consulting organization. It is not a government authority and does not exercise governmental powers.
2.4. Decisions regarding company registration, issuance of licenses, opening of bank accounts, granting of visas, and other permits are made by the relevant authorized institutions. The Company cannot guarantee decisions made by third parties, except where specific obligations are expressly established in a separate written agreement and permitted under applicable law.
3. Order Placement Procedure3.1. To request services, the User may submit an inquiry through the contact form on the Website or contact the Company's representatives using the contact details provided.
3.2. When submitting an inquiry, the User must provide the necessary contact information and details of the requested services.
3.3. Upon receiving an inquiry, a Company representative will contact the User to clarify the requirements, scope of work, estimated timelines, and fees.
3.4. Following the consultation and agreement on the relevant terms, the Company will provide the Client with a commercial proposal, invoice, service agreement, or other written confirmation of the individually agreed conditions.
3.5. A service agreement is deemed concluded once the essential terms have been agreed upon and accepted by the Client through signing an agreement, providing written confirmation of the order, or paying an issued invoice, provided that the relevant method of acceptance is specified in the Company's offer.
3.6. Submitting an inquiry through the Website does not, in itself, create any obligation to pay for services.
3.7. The Company reserves the right to decline an order before entering into a service agreement if fulfilling the request would violate applicable laws, compliance requirements, or fall outside the scope of services offered by the Company.
4. Service Fees and Payment Terms4.1. Service fees are determined individually based on the nature of the assignment, scope of work, selected jurisdiction, and the Client's additional requirements.
4.2. Prices displayed on the Website with the indication "from" are estimates and do not represent a fixed price for a specific order.
4.3. The final service fees, payment currency, payment procedures, and deadlines are specified in the commercial proposal, invoice, or separate service agreement.
4.4. Payments are made by bank transfer to the account details provided by the Company or through another agreed payment method, including available electronic payment solutions.
4.5. Unless otherwise agreed by the parties, the provision of paid services begins after receipt of the agreed advance payment and all necessary documentation.
4.6. Government fees, bank charges, license and visa fees, notarial expenses, and other third-party costs may be charged separately. The nature of such expenses and the applicable payment arrangements will be agreed upon with the Client before the corresponding obligations arise.
4.7. Additional services not included in the original order will be provided only after their fees and terms have been agreed upon.
5. Service Delivery Timelines5.1. Service delivery timelines depend on the nature, scope, and complexity of the services and are agreed upon with the Client before work begins.
5.2. Timelines may be specified in a commercial proposal, service agreement, invoice, or other written correspondence between the parties.
5.3. Unless otherwise agreed, the service delivery period begins once the Client has fulfilled all necessary preliminary requirements, including payment and submission of a complete set of required documents.
5.4. The time required to complete certain procedures may depend on government authorities, banks, registration bodies, and other third parties.
5.5. If circumstances arise that may affect the agreed timelines, the Company will notify the Client and agree on the next steps.
5.6. Delays resulting from missing documentation, inaccurate information, or the Client's failure to fulfill obligations on time will be taken into account when revising service delivery timelines.
6. Rights and Obligations of the Parties6.1. The Company undertakes to:
- Provide the agreed services diligently and professionally;
- Keep the Client informed about the progress of the work;
- Maintain the confidentiality of information received;
- Notify the Client of material circumstances affecting the fulfillment of the order;
- Comply with applicable legal and professional requirements.
6.2. The Client undertakes to:
- Provide accurate information and all necessary documents;
- Make agreed payments on time;
- Respond to requests necessary for the provision of services;
- Comply with the laws and regulations of the applicable jurisdictions;
- Refrain from using the Company's services for unlawful purposes.
6.3. The Company may suspend the provision of services if the Client materially breaches the agreed obligations, provided that the Client is notified in advance, unless otherwise stipulated by the service agreement or applicable law.
7. Order Cancellation and Refund Policy7.1. The Client may request cancellation of an order or termination of services by submitting a written request to info@taxemirates.com.
7.2. If work on the order has not yet commenced and the Company has not incurred any expenses agreed upon with the Client, the amount paid shall be refunded in full, unless otherwise provided by applicable law.
7.3. If the provision of services has already commenced, the refundable amount will be determined based on the value of services actually rendered and reasonable expenses incurred by the Company in connection with fulfilling the order, subject to applicable law.
7.4. Government fees and payments already transferred to third parties are refundable in accordance with the policies of the respective organizations. The Company will assist with obtaining such refunds within the scope of its agreed obligations.
7.5. To request a refund, the Client must provide contact information, order details, the date and amount of payment, and the reason for the request.
7.6. The Company will review the refund request and notify the Client of its decision, the calculation of the refundable amount, and the refund procedure within 10 business days of receiving all necessary information, unless a shorter period is required by applicable law.
7.7. Approved refunds will generally be processed using the original payment method, unless another lawful method is agreed upon by the parties. The actual time required for the funds to be credited depends on the payment provider and the banks involved.
7.8. In the event of improper provision of services, the Client may submit claims in accordance with applicable law and the agreed contractual terms.
7.9. Nothing in this Section limits the Client's mandatory rights under applicable consumer protection legislation.
8. Liability of the Parties8.1. The parties shall be liable for breaches of their respective obligations in accordance with applicable law and the agreements concluded between them.
8.2. The Company is responsible for the proper fulfillment of its contractual obligations but does not make decisions on behalf of government authorities, banks, or other independent organizations.
8.3. The Company shall not be liable for consequences arising from inaccurate or incomplete information provided by the Client, to the extent that such consequences result from the Client's actions or omissions.
8.4. Force majeure events and their consequences shall be governed by applicable law and the terms of any separate service agreement.
8.5. Nothing in this Agreement excludes or limits any liability that cannot legally be excluded or limited.
9. Confidentiality and Personal Data9.1. The Company processes personal data of Users and Clients for the purposes of handling inquiries, entering into and performing agreements, communicating with clients, and fulfilling legal obligations.
9.2. The procedures for processing and protecting personal data are governed by the Privacy Policy published on the Website.
9.3. The Company implements reasonable organizational and technical measures to protect the information it receives.
9.4. Personal data may be disclosed to third parties where there is an appropriate legal basis, including when such disclosure is necessary to perform the agreed services.
10. Intellectual Property10.1. All texts, images, graphics, design elements, and other materials published on the Website are protected by applicable intellectual property laws.
10.2. Commercial use of the Website's materials without the consent of the rights holder is prohibited, except where permitted by applicable law.
11. Governing Law and Dispute Resolution11.1. This Agreement shall be governed by the laws of the United Arab Emirates, subject to any mandatory legal provisions applicable to the relevant contractual relationships.
11.2. The parties shall endeavor to resolve any disputes through negotiations and written communications.
11.3. If a dispute cannot be resolved amicably, it shall be referred to a court of competent jurisdiction in accordance with applicable law and mandatory jurisdictional rules.
11.4. If the parties have entered into a separate agreement containing dispute resolution provisions, those provisions shall apply to the extent permitted by law.
12. Amendments to the Agreement12.1. The Company reserves the right to amend this Agreement by publishing an updated version on the Website.
12.2. The updated version shall become effective on the date of publication or on another date specified therein.
12.3. Amendments shall not affect individually agreed terms of existing orders without the consent of the parties, unless otherwise required or permitted by law.
13. Company Details and Contact InformationLegal Name: GLOBAL TAX ASSISTANT - FZCO
License Number: 25698
Licensing Authority: Government of Dubai
Registered Address: IFZA Property FZCO, Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates
Email: info@taxemirates.com
Website: https://globaltaxassistant.com/GLOBAL TAX ASSISTANT - FZCO is a private, independent consulting company. The Company is not a government authority, tax authority, or official government agency and does not act on behalf of any such entity. Payments made to the Company constitute payment for professional commercial assistance and support services, rather than the purchase of official government documents themselves.